Understanding Pre-Orders
Good Things Take a Little Planning.
Choose a future offering with a clear understanding of the product, timing, and order details.
A pre-order is an order placed before an item is ready for its stated fulfillment window. It is different from purchasing an item available for immediate fulfillment.
Read the Specific Offer
Review the product’s preparation, package weight, quantity, and expected availability. Check whether the listed timing is an estimate or a confirmed window. If you are buying for an event, ask about timing before placing the order.
Review Payment and Fulfillment
Use the payment information and delivery choices shown for that offer. Do not assume a pre-order is a deposit or a subscription: payment and fulfillment terms must be stated for the actual item. Keep a copy of your order confirmation.
Ordering More Than One Item
If your cart includes both pre-order and available items, check how they will be fulfilled before paying. Do not assume that the entire order will arrive immediately or that separate deliveries are included.
Changes, Delays, and Questions
Contact us with your order number to ask about a change or update. Options depend on the offer and the stage of fulfillment. Any cancellation deadline, substitution option, or delay remedy needs to be confirmed in the applicable order terms; this guide does not create an additional promise.
Plan With the Latest Details
Check your order messages before arranging a meal around a pre-order. Visit Contact Us if the information you need is unclear.
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